ISO 9001 standard is based on eight management principles that are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee, which is responsible for developing and maintaining the ISO 9000 standards.
The eight principles are as follows:
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
Video clip on ISO 9001 and eight management principles:
http://www.youtube.com/watch?v=G8WI2MgyS7w